1 hour ticket response
Our team of technical support engineers is specialized in providing prompt answers to all your questions. We will examine your technical support ticket as soon as it’s been received and will reply with a solution to the problem within maximum 60 minutes after the technical support ticket submission. As a matter of fact, our average customer support ticket response time is 20 minutes.
A First–Class Customer Care Service
Each member of our help desk support team has several years of experience in the hosting plans world and most of them have worked for us for at least 5 years. They are all prepared to answer all your queries in the most efficient manner possible.
An Easy–to–Browse Help Section
Included in the Website Control Panel is an easy–to–navigate Help section, which offers you different information sources. You can browse through a frequently updated knowledgebase offering web hosting account management articles and site administration articles, check the instructional video tutorials or consult the F.A.Q. archive.