Tech Support Channels
A One–Hour Support Ticket Response Time Guarantee
We offer a 60–minute response time guarantee for each support ticket or email that you send to our client support team. We will swiftly answer all standard queries and forward right away the case to our server administrators in case any additional assistance is required. If you take advantage of the Managed Services package, we’ll execute any of the included services at a time that has been discussed with you earlier.
An Outstanding Customer Care Service
We’ll be available to you 24–7–365 to respond to any enquiries that you may have connected to our Website Control Panel or any of the apps that we have installed for you on the server. If you also require help tackling server administration tasks, you can have a look at our Managed Services package, which includes backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as troubleshooting and installation procedures
An Intuitive Help Section
Our Website Control Panel was pre–installed for every dedicated web hosting plan. Among its functions is a very time and effort–saving integrated knowledgebase that will walk you step by step on all the operations that you can carry out. The majority of educational articles have video versions which show all the operations that you can perform in a very illustrative way. You will find all the how–to articles and the video tutorials in the top right corner of each Website Control Panel section.