One-Hour Response Guarantee in Hosting
With a hosting from us, you can just forget about waiting for hours and hours, or even one whole day, to obtain an answer to a tech support ticket or an email. Regardless of when you contact us, we’ll help you out within no more than 1 hour with any sales or technical queries that you may have. The fact is, our real reaction time almost never surpasses twenty-thirty minutes. Since we are at your disposal 24x7, you will always obtain assistance in a timely fashion and we understand just how vital that is in the electronic age. As soon as you contact us, we’ll answer your queries. If you stumble upon any technical obstacle, we’ll cope with it instead of you, or we’ll supply you with all the needed information in case there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer support staff reps are available all the time and they’ll respond to any support ticket that you open via your web hosting Control Panel within one hour max. The response time is guaranteed irrespective of whether you’ve got a general inquiry associated with your semi-dedicated server or you stumble upon a certain predicament and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we will be there to assist you, as we’re available around the clock to deal with any technical, billing or general issue. If you contact us about anything that is within our capacity, we will sort it out before we reply, which means that you will not have to wait around for hours or even days while the problem remains. If there is something that you have to do on your end, we’ll provide you with the required details – what possible solutions to try, what actions to take, etc.