Integrated Ticketing System in Hosting
The ticketing system that we’re using for our hosting plans isn’t separate from the web hosting account. It’s an integral part of our fully featured Hepsia Control Panel and you will be able to access it at any particular time with only a couple of clicks of the mouse, without needing to sign out of your account. The ticketing system includes a quick-search field, which will help you track down any ticket that you have sent in the past, if you need it. Additionally, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can discover how to handle a given problem even before you send a ticket. The ticket response time is maximum 1 hour, which implies that you can obtain swift assistance at any specific time and in case our customer support staff recommends that you should do something in your hosting account, you can do it right away without needing to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting plans, was built with one goal in mind – that you should be able to manage everything related to your semi-dedicated account from one location and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have an inquiry or come across an obstacle, you can contact our client service team representatives instantly without having to use some other admin interface. You can browse your files or check a variety of settings in your account whilst sending a new ticket or reading the reply to an older one. In case you have plenty of tickets and you would like to find a specific one, you can make use of the clever search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will get a reply in less than sixty minutes regardless of the essence of your enquiry or issue.