24/7 Customer Support in Hosting
Our hosting plans include 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our web hosting services before you make a purchase or you are an existing customer and you have a question or some difficulty, you can contact us any time, which includes holidays and weekends. We have numerous channels to get in touch with us - a couple of telephone lines around the globe for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages and support tickets for more technical issues or any troubles that need extra time to research and resolve. Unlike various other web hosting service providers, our trouble tickets feature a warranted max response time of just one hour, thus whatever your issue is, it'll be resolved in a timely manner and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
We know how crucial it is to receive well-timed help, particularly if your site is not running effectively for whatever reason. Our semi-dedicated hosting plans feature 24/7 customer and technical support, which means that in case something happens, you are able to use plenty of methods to contact us - phone line with several local numbers globally, live chat, e-mail messages and support tickets. The first two choices are for pre-sales, billing and general issues, which means that in case you don't have an account yet, for instance, you're able to find extra details for our solutions, or we will assist you with less difficult technical matters. The other two methods are for strictly tech issues or anything that is more time-consuming due to the fact that it's much easier track the communication between you and our support crew. The guaranteed maximum answer time for them is just 1 hour, the regular one - 15-20 minutes, so you won't need to wait for an entire day to receive assistance like you may have to do with various other service providers.
24/7 Customer Support in VPS Servers
Each and every VPS server package that we offer features 24/7 customer and technical support, so if you encounter any issue with the pre-installed software on the machine or you have any pre-sales or basic questions, you will be able to contact us anytime, even weekends and holidays. For your benefit, we supply different means of communication - phone support with several local numbers internationally, live chat, e-mail messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech matters as it'll be much easier to track what's going on. The maximum warranted reply time for all the e-mail messages and tickets is 60 minutes, however it rarely takes that long to receive assistance. In case you add the Managed Services upgrade that we supply, our admins can also help you with any third-party software matters.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive quick support in general, let alone if you manage a whole server, that's why every single dedicated server that we offer includes 24/7 support with one-hour reply time warranty regardless of the matter. This service is absolutely free for all the problems with the server or the software that was installed from our admins during the setup, so you're able to get in touch with us as many times as you need, even during holidays. You could either open a support ticket from the billing area or you can send an e-mail message, and the actual response time for either of these rarely exceeds thirty minutes since we have admins available round the clock. In case you need general information about our servers or you've got any kind of billing question/issue, you can also call one of the local telephone numbers that we have on 3 different continents or you can use our live chat service and consult with an agent online. For third-party software support, we offer you a Managed Services upgrade, that you'll be able to add to your server package through the billing Control Panel.