A 99.9% Server Uptime
The major benefit of developing your very own hosting platform is that you don’t have to worry about compatibility – you design a specific set of software tools in such a way as to be compatible with a given set of hardware parts. The final result is something way more steady and dependable, because there are fewer possible risks of failure. We have built our cloud hosting platform using tried and trusted hardware parts plus a significantly tweaked version of SELinux in order to create a very secure home for your own personal websites.
That’s the reason why, with each of our hosting plans packages we give you a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we have also built our very own internal network in each one of our datacenters. Everything is based on world–class hardware made by Juniper. Also, on each and every router, we’ve configured a firewall with an elaborate set of rules with the intention to filter all dubious requests.
Thus, in all our data center facilities – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center as well as in our AU located data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all web hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, if it’s your cash on the line, you can’t feel truly secure. That is why, with each of our cloud hosting packages we offer a 30–day money–back guarantee. In the event that you don’t feel happy with our hosting service or if you wish to get a bit more robust hosting solution, like a VPS servers or even a Linux dedicated servers – you will get your money back in full, without any secret fees or refund taxes.
24/7 Technical Support
If you have ever had to wait for hours for an answer, you’re probably aware of how exasperating this can be, particularly when your website is on the line. This is why we offer a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our customer service technicians will be right here and they will respond to you within 60 minutes. And the best part is that their average ticket response time is well under twenty minutes!